Support

I would like to

Follow these steps

  1. Download WellTracking installer.
  2. Install WellTracking. Here is how to install WellTracking.
  3. WellTracking Trial version is valid for 60 days and does not require registration. 
    All WellTracking features are available for free during this period.
  4. Prepare WellTracking extension for use. 
    1. How to customize WellTracking toolbar
    2. How to add WellTracking geoprocessing tools

 

  1. Download WellTracking installer
  2. Install WellTracking. How to install WellTracking.  
  3. Get WellTracking activation key. Provided types of WellTracking licenses are 
    Single and Corporate.
    1. To get activation key for Single license, go to Buy page, scroll down to “Submit your purchase request” section and click “Start”. Fill in and submit the “Request for proposal” form. Specify that you want to buy Single license in the “Notes” field. You will receive an automated email notification about successful purchase request. 
      Please take into account that usually there is the time difference between our places of location, so you may expect the response of our sales manager next day maximum (excluding week-ends and public holidays). Activation key for your Single license will be forwarded to you right after your purchase order is processed and payment is received to our account.
    2. To get activation key for Corporate license, go to Buy, page, scroll down to “Submit your purchase request” section and click “Start”. Fill in and submit the “Request for proposal” form. Specify that you want to purchase Corporate license in the “Notes” field. You will receive an automated email notification about successful purchase request. 
      Please take into account that usually there is the time difference between our places of location, so you may expect the response of our sales manager next day maximum (excluding week-ends and public holidays). Activation key for your Corporate license will be forwarded to you right after your purchase order is processed and payment is received to our account .
  4. Activate your license with the obtained key. 
    1. How to activate Single license
    2. How to activate Corporate license
  5. Prepare WellTracking extension for use.
    1. How to customize WellTracking toolbar
    2. How to add WellTracking geoprocessing tools

Single license allows to install and use WellTracking for one person on one computer. At that, you may install WellTracking on your desktop and laptop and apply one Single license for both installations (but not at a time).

How to buy Single license:

  1. Go to Buy, scroll down to “Submit your purchase request” section and click “Start”.
  2. Fill in and submit the “Request for proposal” form. You will receive an automated email notification about successful purchase request.
  3. Please take into account that usually there is the time difference between our places of location, so you may expect the appropriate invoice from our sales manager next day maximum (excluding week-ends and public holidays).

If your WellTracking license is planned to be used by a whole number of people, it is worth buying Corporate license.

How to buy Corporate license:

    1. Go to Buy page.
    2. Scroll down to “Submit your purchase request” section and click “Start”.
    3. Fill in and submit the “Request for proposal” form.

Please take into account that usually there is the time difference between our places of location, so you may expect the response of our sales manager next day maximum (excluding week-ends and public holidays). Follow the instructions in the obtained letter.

Annual maintenance replaces purchasing upgrades between versions, so purchasing maintenance and staying current on maintenance is the only way to have access to all newer WellTracking versions, no matter major or minor. Technical support by email is equally included.

    1. The notification saying that your Single license maintenance period is about to expire soon is sent by the WellTracking sales manager one month before the maintenance expiration date.
    2. If you want to extend your maintenance period, go to Buy page.
    3. Scroll down to “Submit your purchase request” section and click “Start”.
    4. Fill in and submit the “Request for proposal” form.

Please take into account that usually there is the time difference between our places of location, so you may expect the response of our sales manager next day maximum (excluding week-ends and public holidays). Follow the instructions in the obtained letter. As soon as your payment is successfully processed and received, your WellTracking maintenance renewal info, containing new expiration date, and the license key for current WellTracking version will be forwarded to you.

Annual maintenance replaces purchasing upgrades between versions, so purchasing maintenance and staying current on maintenance is the only way to have access to all newer WellTracking versions, no matter major or minor. Technical support by email is equally included.

    1. The notification saying that your maintenance period is about to expire soon is sent by the WellTracking sales manager one month prior to the maintenance expiration date.
    2. If you want to extend your maintenance period, go to Buy page.
    3. Scroll down to “Submit your purchase request” section and click “Start”.
    4. Fill in and submit the “Request for proposal” form.

Please take into account that usually there is the time difference between our places of location, so you may expect the response of our sales manager next day maximum (excluding week-ends and public holidays). Follow the instructions in the obtained letter. As soon as your payment is successfully processed and received, your WellTracking maintenance renewal info, containing new expiration date, and the license key for current WellTracking version will be forwarded to you.

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